- How do I contact the
Rohde & Schwarz Service Center? - Can you service my older
Rohde & Schwarz product? - Will my product be shipped out of the country for servicing?
- What is an RMA # and why do I need one?
- How do I set-up an RMA?
- Why do most
Rohde & Schwarz upgrades require recalibration of the main product? - How can I check the current service status of my R&S product?
- How can I learn if my
Rohde & Schwarz product is covered by a warranty? - Where is my product's serial number?
- What is a material number?
- Do you have fixed priced services?
- Is calibration included with a repair?
- Where do I ship my product for service?
- Can you send me a shipping container?
- Can I get a loaner product while my instrument is being repaired?
- Do you have a minimum order requirement?
- Do you have an evaluation or minimum charge?
- What is Expedited Service and how much does it cost?
- Can I order parts, manuals and accessories from
Rohde & Schwarz ? - What types of calibrations do you offer?
- Do you service other manufacturer's products?
- Can my product be repaired at my business?
- How do I buy a service contract for my
Rohde & Schwarz product? - How long will you take to service my product?
- Can I trade-in my current R&S product for a new model?
- What is your service warranty?
- What are Service Options?
Q: How do I contact the
A: There are several convenient ways to reach us. Our toll-free number is 1-888-TestRSA (1-888-837-8772); our e-mail address is: RSA.service@RSA.Rohde-Schwarz.com.
For a complete listing of contacts, please follow this link to our Web listing
Q: Can you service my older
A:
Q: Will my product be shipped out of the country for servicing?
A: We have a fully equipped service and calibration center in Columbia, MD built from the ground up to ensure fast turnaround and minimum downtimes. We are continually investing in resources and infrastructure that add capabilities to support our commitment to fully service your Rohde and Schwarz products as quickly and efficiently as possible. On rare occasions, it may be necessary to utilize the assistance of another
Q: What is an RMA # and why do I need one?
A: Using RMA (Return Material Authorization) numbers help us manage your product in our workflow management system. Engaging with us before shipping your product for servicing also benefits you by making sure we have current contact, purchase order, problem identification and special instructions, not to overlook an estimate of how long the service will take and how much will the service cost (if applicable). As our recognition of your participation in this process, we offer free UPS pick-up and delivery with each RMA.
Q: How do I set-up an RMA?
A: Simply call 1-888-TestRSA (888-837-8772) - we'll do the rest.
Q: Why do most
A: Today's high technology pushes components, processes and test equipment to their limits. Adding, modifying or installing companion or stand alone features usually affects one or more critical measurement parameters. Calibration must be undertaken to insure that your newly modified
Q: How can I check the current service status of my R&S product?
A: Call 1-888-TestRSA (888-837-8772) or for faster service visit our Web Status page at: www.servicestatus.rohde-schwarz.com.
Q: How can I learn if my
A: Until our Web Tool is launched, please call a Customer Service Representative at 1-888-TestRSA (888-837-8772) or send an e-mail to: RSA.service@RSA.Rohde-Schwarz.com.
Q: Where is my product's serial number?
A: Model/Material numbers are usually located in two places. Always on the rear panel and most of the time on the face plate provided there is sufficient room. Serial numbers are always located on the product's rear panel. Call is at 1-888-TestRSA (888-837-8772) if you have trouble locating any identifying product numbers.
Q: What is a material number?
A: Material numbers are
Q: Do you have fixed priced services?
A: We maintain a wide variety of fixed (Standard Priced) services. Although calibration and repair are the most common, you can also choose other service products and options that may reduce your costs over time. Call us at: 1-888-Test-RSA (1-888-837-8772).
Q: Is calibration included with a repair?
A: All Standard Price (fixed price) Repairs include a Standard Calibration with certificate. Prepaid service agreements are available with complete coverage including calibration and repair in one convenient annual configuration. All services are competitively priced but prepaid agreements are by far you best value. Ask your Customer Service Representative for details or drop us an e-mail at: servicesales@rsa.rohde-schwarz.com.
Q: Where do I ship my product for service?
A: This is a simple two-step process: 1) Obtain and RMA (What is an RMA # and why do I need one?); and 2) Follow the instructions we will send via fax or e-mail, we'll also include directions for using our Free inbound shipping service.
Q: Can you send me a shipping container?
A: It is absolutely crucial that your
Q: Can I get a loaner product while my instrument is being repaired?
A: Keeping a pool of loaner instruments on-call would drive up the cost of servicing your products to unreasonable levels. Instead of maintaining a spare instrument pool, we have chosen to invest in people, processes and test equipment that help us reduce the time we spend servicing your product. Our belief is that the faster we perform directly reduces your need for loaner products. Of course, there will be critical needs that cannot be met by speed alone, when this happens we work closely with your
Q: Do you have a minimum order requirement?
A: We prefer not to set artificial barriers that block equal access to our parts and services. This is why we have no minimum amount for parts or module orders. However, we have a minimum charge for service because of the investment in technical labor that accompanies time and material services. Currently, time and material services carry a 2-hour minimum charge plus parts used. Since we use Standard Priced (fixed price) services for the majority of our products, minimum charges are rarely necessary.
Q: Do you have an evaluation or minimum charge?
A: On rare occasions, a Standard Price Service fee will not be available. When this occurs, we may agree to evaluate the product in order to prepare a service quote. Before we begin to evaluate the service requested, we will ask you to approve a minimum charge as noted above (Do you have a minimum order requirement?).
Q: What is Expedited Service and how much does it cost?
A: Expedited service is a fast-Turnaround Time option that is designed to reduce your instrument Depot service time by 50%. It is available on request and at a per occurrence fee of $350.00. There is no charge if we cannot meet the 50% TAT reduction commitment. Ask your Customer Service Representative to arrange Expedited Service when you obtain an RMA number. Call your CSR at 1-888-TestRSA (888-837-8772).
Q: Can I order parts, manuals and accessories from
A: Absolutely! We maintain a large stock of current model parts and accessories. You can order any component, module or manual available to us - both normal and expedited deliveries are available. Call us at 1-888-TestRSA (888-837-8772) and ask for our Parts and Modules Department - Contact.
Q: What types of calibrations do you offer?
A:
Q: Do you service other manufacturer's products?
A: We have made a conscious decision to refrain from the temptation to raise our revenues by servicing other vendor's products. Our position is deeply rooted in the unshakeable belief that OEM's know their products best, period. While this practice is contrary to that of many competitors, it is wholly consistent with our insistence that no external service activities interfere with our delivery of premium services for our
Q: Can my product be repaired at my business?
A: Depending on the quantity and type of work to be performed, most of our professionally managed and delivered services can be deployed to your location. Contact Service Sales at 1-888-TestRSA (888-837-8772) for details and a no obligation consultation.
Q: How do I buy a service contract for my
A: Glad you asked. There are four ways to purchase our value laden prepaid service contracts (also called agreements). 1) Visit our self service Web page where you can prebook your service contract; 2) speak with one of our Service Contract Specialists at 1-888-TestRSA (888-837-8772); 3) send an e-mail request to servicesales@rsa.Rohde-Schwarz.com; or, 4) ask your
Q: How long will you take to service my product?
A: Rapid return to service is one of our core initiatives right behind complete and lasting servicing. We don't cut corners or skip steps in the process of servicing your product but we are sensitive to your need for quick Turnaround Time (TAT). Our standard TAT goal is no more that 10 days in our service center. Of course, some services such as accredited calibrations and extensive repair activities may take longer. Ask your R&S Customer Service Representative to give you our latest estimate of TAT when you arrange for an RMA.
Q: Can I trade-in my current R&S product for a new model?
A: The answer is generally yes, but we always recommend that you speak with your sales Account Manager to learn if a trade-in/up program is available for your model. Contact.
Q: What is your service warranty?
A: One of the best in our industry! 90 days bumper-to-bumper warranty for all repair services and a 90-day inclusive warranty for calibration only service. Our bumper-to-bumper warranty covers virtually everything inside your
Q: What are Service Options?
A: Service Options are absolutely the best way to assure optimal performance and low cost of ownership for any
