Services : Director (m/w/d) Demand Management Technical Service

Your tasks

• You will lead the Global Demand Management Department for Technical Service with focus on Service Development Engineering, Service Introduction and Lifecycle Management, Sales and Operations Planning and Service Offer Support / Solution Design.
• More precisely, you will lead a team of Service Development Engineers who are responsible for the introduction and lifecycle management of customer-oriented and innovative service concepts for our technical service products
• It is your responsibility to lead our team of Service Solution Designers to support our Sales team best during our service offer process for customized technical service products
• You will furthermore steer the global "Sales and Operations Planning" for technical services as central function for capacity and capability planning
• You will ensure the continuous improvement and further development of the related service demand processes and roles
• Your responsibilities will include to be main interface between Sales and Business divisions on the one hand and our service operations team on the other hand

Your qualifications

• Degree in engineering, business administration, business informatics or a comparable field of study
• Leadership experience with international teams and strong experience in global service organisations (Matrix)
• Experience in solution design for services and its implementation into the service organisation.
• Knowledge of relevant servicability requirements and innovative service concepts
• Experience with S&OP processes and planning cycles.
• Good knowledge on performance metrics in demand management and project management methods (e.g. Earned Value Management)
• Business mindset, able to identify customer need and proactively build efficient service solutions
• Strategic foresight and international mindset
• Very good written and spoken German and English skills and willingness for travel (occasional)

Interested?