Information Technology

Confluence Cloud Administrator / Support Specialist (Mid-Level / Senior)

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Your Rohde & Schwarz recruiting team is looking forward to receiving your application.

Info

City/region: Bangalore (India)
Entry level: Professionals, Young professionals
Employment Type: Full-time, unlimited
Ref. Number: 17263

Your tasks

Administer, configure, and maintain the Confluence Cloud platform to ensure high availability, performance, and security. Manage spaces, permissions, user groups, and access controls in alignment with organizational governance and security policies.Design, implement, and maintain Confluence information architecture, templates, and content organization. Provide 2nd and 3rd level support for Confluence-related incidents, service requests, and technical issues. Troubleshoot platform issues, perform root cause analysis, and implement sustainable solutions. Collaborate with business stakeholders to gather requirements and deliver Confluence-based solutions that improve collaboration and knowledge sharing. Configure and optimize Marketplace apps, evaluate new plugins, and manage app lifecycle activities. Develop and maintain automation, integrations, and workflows using Confluence Cloud capabilities and Atlassian APIs where appropriate. Support platform upgrades, feature rollouts, and adoption of new Confluence Cloud capabilities. Create and maintain technical documentation, user guides, knowledge base articles, and administration procedures. Monitor platform health, usage metrics, licensing, and storage to ensure optimal platform performance. Implement and enforce governance standards, content lifecycle management, and best practices. Partner with Jira administrators and other platform teams to deliver integrated Atlassian solutions. Conduct user training sessions, onboarding activities, and knowledge-sharing workshops. Support audit, compliance, and security initiatives related to the Confluence environment. Drive continuous improvement initiatives and recommend enhancements to increase platform adoption and user experience.

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Your qualifications

Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field, or equivalent professional experience. 3-7+ years of experience administering and supporting Confluence Cloud in a medium to large enterprise environment.Strong hands-on experience with Confluence Cloud administration, including spaces, permissions, templates, macros, and content governance. Experience supporting end users and resolving complex technical issues in a customer-focused environment. Solid understanding of Atlassian Cloud administration, user management, and security best practices. Experience with Atlassian Marketplace apps, including evaluation, configuration, and lifecycle management. Familiarity with Atlassian Administration, Atlassian Access, and identity management (e.g., SSO, SCIM, Azure AD/Entra ID, Okta). Knowledge of Confluence Cloud REST APIs and experience with integrations and automation. Strong analytical and problem-solving skills with the ability to troubleshoot complex platform issues. Excellent written and verbal communication skills in English.

Interested?

We are looking forward to receiving your application! Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn or XING.

We promote equal opportunities and welcome applications from people with and without disabilities. We offer an inclusive work environment where all individuals can develop their skills and talents regardless of gender, nationality, ethnic and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.

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Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty. Rohde & Schwarz is a leading supplier of solutions in the fields of Test and Measurement, Broadcasting, Radio monitoring and Radiolocation as well as Mission-critical Radio communications. For more than 80 years, company has been developing, producing and marketing a wide range of electronic products. Headquarters in Munich with subsidiaries and representatives active in over 70 countries around the world, Rohde & Schwarz has achieved its global presence greatly. In India the company is present as Rohde & Schwarz India Pvt. Ltd (RSINDIA) which is 100% owned subsidiary of Rohde & Schwarz GmbH KG & Co, Germany, whose head office is located in New Delhi and branch offices in Bangalore, Hyderabad, Mumbai and Field presence at Ahmedabad, Chennai and Pune. With more than 10 channel partners situated at key industrial locations we serve across the country. Our emphasis is to provide outstanding sales, service and support to our customers. The company has invested sustainably to increase the local support capability as well as to provide a fully automated Calibration facility for most of the products sold. Rohde & Schwarz India has ISO 9001:2015 certified Quality Management Systems and ISO 17025 NABL Accreditation. The company continuously invests in training its service and sales personnel regularly to maintain a high level of technical competence in pre- and post-sales support and outstanding quality in services viz. Repairs, Calibration, Product support & Project management. Rohde & Schwarz India is a financially stable company rated by CRSIL as SME 1 for more than 5 years now. This rating is the highest in its category. Rohde & Schwarz India is committed to 100% customer satisfaction through innovative product offerings and outstanding support and services. Our comprehensive and continuously growing range of services are designed to provide customers with the highest level of quality and value throughout the life cycle of our products.