Tailored to your needs: the service packages
Our highperformance service is tailored to meet your specific requirements. You profit from our flexible service concepts and transparent costs.
24/7 problem reporting
The Rohde & Schwarz Internet portal lets you submit a problem report – around the clock, from anywhere in the world. A qualified Rohde & Schwarz service technician will contact you to discuss the solution. The response time for the callback will depend on your service package. You can check the status of your ticket at any time via the Rohde & Schwarz Internet portal.
Your problem report will be received by the Rohde & Schwarz support team during the regional business hours. A qualified service technician will handle it within the response time defined by your service package. Depending on the type of problem, the technician will immediately initiate additional measures to eliminate the error. In emergencies you get technical support by a team 24/7.
Remote error analysis and on-site support
The Rohde & Schwarz service technicians identify and localize errors immediately via remote Internet access. This reduces system downtime and minimizes costs. When problems cannot be eliminated via remote access or by replacing system components, Rohde & Schwarz will send highly trained service technicians to your site.
Cover all repair costs (time and material costs), plus the cost of domestic shipping through Rohde & Schwarz logistics partners.
Hardware exchange service
With the hardware exchange service, any necessary system components and spare parts will be shipped from a dedicated pool on the next working day at the latest. Shipping costs through Rohde & Schwarz logistics partners are covered by the R&S®Service Level Agreement.
Managed local spare parts pool
To ensure maximum system availability, you also have the option of maintaining an on-site supply of the most critical spare parts. Rohde & Schwarz will design a proposal tailored to your system. For the duration of the agreement, the spare parts pool will always be refilled as needed without any additional costs.
Regular maintenance of your Rohde & Schwarz system
Regular monitoring and preventive maintenance of your system is performed by a Rohde & Schwarz service technician. This service includes, for example:
- System performance optimization
- Firmware / software updates
- Log message analysis
- Hardware maintenance
Any travel expenses are invoiced separately.
Remote system updates
A Rohde & Schwarz service technician will schedule a date with you and remotely update your system.