Sales and Product Management : Sales Operations Manager – CRM & Sales Engagement

Your tasks

• Builds critical mass of support and engagement around the adoption and use of Sales tools (e.g. CRM, reporting tools etc.) by collaborating with experts and users in his/her region
• Support users through primarily active methods: presence on internal collaboration platforms, organization of user engagement events, online presence, custom/timely content creation, use case creation, success stories, live presentations and other forms of activities around relevant topics
• Shows potential users and their managers the value of the tool and provides use cases that lead to their expanding adoption
• Participates in identification of “bugs” and collects and prioritizes feature requests and other changes to the relevant tools together with global and regional core teams
• Prepares training material and trains new-hires on both tools and process
• Is the operational interface from Marketing, Service and Master Data teams in Munich headquarters to the experts/key users in the local subsidiaries and to the central and regional IT department
• Manage Data security, determine and provide the appropriate level of access for different users and drive the continuous data quality improvement together with the CRM expert network

Your qualifications

• Degree in Electrical/Electronics/Communications/Computer Engineering
• Excellent communication, presentation and training skills
• Is a customer-oriented person and understands that in-house users of processes and tools are also customers
• Has experience in marketing, sales or service processes ideally with interaction with the customer
• Has or can build credibility with both the sales management and user community
• Understands how “the business” works and knows how to make the tools work for the business.
• Strong affinity to teamwork and collaboration and connects easily with others
• Able to co-ordinate and work with remote members
• Willingness to travel frequently and join late evening Teams meetings with Global team.
• Business proficiency level in English (written/spoken) and MS Office tools

Interested?