Services

Services : Vice President Support Services Operations (m/f/d)

Contact
Info
City/region
Munich (Germany)
Entry level
Managers
Employment Type
Full-time, unlimited
Ref. Number
1430

Your tasks

  • Implement and enhance software support business models in service operations in close collaboration with technology units
  • Evolve and strengthen a global Support Service ecosystem in close x-functional collaboration
  • Design, establish, and promote the implementation of scalable Support Service delivery capabilities
  • Global governance for support service delivery with a strong focus on software and remote support
  • Ensure compliance of underlying processes, tools, performance and quality measurement
  • Drive support service process innovations to fulfill customers’ demands with new and innovative capabilities and to increase performance / efficiency
  • Constantly assess customer feedback and induce necessary improvements together with the business responsible units
  • Collaborate closely with the business responsible units, service product management, service sales as well as with repair / calibration service centers and spare part services
  • Design and establish a global performance measurement system and assume operational responsibility (time, cost, quality) for selected delivery tasks
  • Coordinate internal and external support service delivery ecosystem

Application tips

Watch the video and learn all about our application process:

  • Application
  • Interview
  • Contact persons

Your qualifications

  • University degree in an engineering discipline or equivalent
  • Experienced in managing and building up / designing a global support service delivery organization with strong focus on software and remote support
  • Proven leadership experience and ability to build, motivate and confidently lead an international and distributed team
  • Expertise in deploying ITIL or similar best practice process frameworks
  • Proven track record of integrating the interests of stakeholders in complex global matrix organizations
  • Experienced in designing and implementing a large distributed support organization in a global matrix function - ideally in a SW support business ecosystem
  • Strong communication and business transformation skills
  • Excellent command of written and spoken German and English and willingness for international travel

Interested?

We are looking forward to receiving your application! Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn. Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.

| reference number: 1430 |
| Recruiting Contact: Mr. Richard Jelend |
The Rohde & Schwarz technology group is among the trailblazers when it comes to paving the way for a safer and connected world with its leading solutions in test & measurement, technology systems, and networks & cybersecurity. Founded more than 85 years ago, the group is a reliable partner for industry and government customers around the world.

Our offer

  • Health care

    Health care

  • 30 days of vacation

    30 days of vacation

  • Company doctor

    Company doctor

  • Family services

    Family services

  • Promoting innovation

    Promoting innovation

  • Marriage and birth benefit

    Marriage and birth benefit

  • Long-term & attractive work environment

    Long-term & attractive work environment

  • Special payments

    Special payments

  • Opportunities to work from home

    Opportunities to work from home

  • Flexible working hour models

    Flexible working hour models

  • Attractive compensation

    Attractive compensation

  • Training & continuing education

    Training & continuing education

  • Parking spaces

    Parking spaces

  • Occupational pension scheme

    Occupational pension scheme

  • Privately owned company

    Privately owned company

More information

who we are

Who we are

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