Network Performance Score

The single score for network QoE

The QoE-centric Network Performance Score (NPS) is a single metric that characterizes the overall network performance. The NPS compares the quality of mobile networks and visualizes the quality of experience (QoE) that the end users perceive when using common applications. This benchmarking approach covers all mobile networks in the tested area.

Mobile network operators can use the NPS

as a management tool: "I want my team to improve the network quality by x points over the next y month."
to create marketing claims: "Best network"; "Fastest network"; "Best for streaming services"; etc.

Infrastructure vendors and service providers can use the NPS

to visualize a competitive advantage: "Networks using our infrastructure perform better than xy."
to generate more business: "We can help you to win next years’ public benchmark."

The NPS is integrated into the Smart platform and is the ideal point of reference for facilitating benchmarking and reducing the complexity of targeted improvements in network quality and performance.

In August 2019 the global telecoms standards organization ETSI released the technical report TR 103 559 which defines best practices for network QoS benchmark testing.

The scoring challenge - which score should be used?

Many different proprietary scores have swept the market over the last few years. The market is fragmented.
The methods for scoring and the weighting and aggregation of the results are not transparent.
Scoring the same network with different scoring methods might provide different results.
Optimizations in the network might affect every scoring methodology differently.

The ETSI STQ group completed the harmonization process and released the technical report TR 103 559 "Best practices for robust network QoS benchmark testing and ranking" in August 2019.

The NPS methodology according to ETSI

Weighting and aggregating regional scores to a countrywide network score

Scoring mobile networks

Level 1: The basis of the NPS scoring methodology is the QoE measurement of common applications. What drives QoE of a service? What are its dimensions? Most services have three dimensions affecting end-user quality of experience:

Service availability: Can the user access the service?
Waiting time: How long is the acceptable duration and patience for downloading a web page, connecting a call or starting a video?
Quality of the media: Does the quality meet the user’s expectation?

In a first step, these dimensions and technical KPIs are transformed into a common, comparable metric to aggregate them to a “per service” performance. This scaling also considers saturation in perception, meaning that it makes no sense to report the differences in a technical performance where the difference is not perceived by the users.

Level 2: These “per service” performance figures are then further aggregated by certain weights and aggregated to a score describing the network's performance, for example in a specific region.

Level 3: The regional performance scores can be weighted again, for example by population density over all regions, and aggregated to an overall score for the whole network.

Maximized QoE via an optimized network

This scoring methodology together with the details from the multi-dimensional QoE evaluation, including the perceptual impact, provide a guideline for MNOs to optimize their networks effectively. Knowing the actual vs. the maximum achievable points per test category/service/region/technology etc. provides insight into the potential and the concrete area for network optimization.

This is in particular important because resources and investments for network optimization are often limited. Knowing exactly what to optimize and how to achieve the most significant improvements gives mobile operators a competitive edge. In essence, the standardized Network Performance Score (NPS) methodology is the glue between benchmarking campaigns and targeted network optimization activities.

Further information

White paper: Network Performance Score (NPS)

The QoE-centric Network Performance Score (NPS) is an ETSI-ratified methodology to characterize overall network performance in a single, transparent metric. Download this white paper to learn how the NPS integrates voice and data KPIs to calculate overall an network score and deliver improvement recommendations.

More information

White paper: How to dimension a mobile network benchmarking campaign

Learn how to dimension Network Performance Score (NPS) centric benchmarking measurement activities according to the methodology published by ETSI in TR 103 559.

More information

Poster: Maximize network quality by harmonized test methods

This poster visualizes how we calculate a single QoE-centric score in order to characterize the status of a mobile network in a region or at country-wide level.

More information

Test solution guide for targeted, QoE centric network improvements

Solution guide: mobile network testing

Discover the right test solution for your needs – maximize network quality and performance.

More information

Interview: NPS – the single QoE-centric network score from R&S

The QoE-centric Network Performance Score (NPS) is a single metric that characterizes the overall network performance that the end users perceive when using common applications.

The NPS, integrated into the Smart platform, is the ideal point of reference for facilitating benchmarking and targeted improvements in network quality and performance. Massimiliano Mannelli (Senior Director of Product Management & Portfolio Strategy R&S MNT) explains the benefits in an interview with Telecoms.com.

Blog post: NPS - initiate improvements with a QoE-centric score

There are various scoring methods, claiming to measure the performance of mobile networks on the market. Some scores are based on plain technical metrics, others on quality of experience (QoE) measurements or surveys. Which score should a mobile network operator (MNO) choose? Should the score offer a transparent and stable method or be a black box?

More information

Webinar: Prepare your 5G NR spectrum for deployment

Press release: MTN Group partners with Rohde & Schwarz in multi-national benchmarking project

Commissioned by the MTN Group, Rohde & Schwarz has completed the first phase of a comprehensive mobile network benchmarking campaign across 62 mobile network operators in 17 countries in Africa and the Middle East. By entering this partnership with the MTN Group, Rohde & Schwarz strengthens its position as a trusted partner for the provision of services, technology and logistics for large-scale measurement campaigns.

More information

Videos

Network Performance Score - Mobile network operator challenges

This video elaborates on the key goals and challenges of Mobile Network Operators concerning network scores. Recently, an ETSI harmonized methodology has been published.

Network Performance Score - Overview and methodology

This video shows the methodology of the Network Performance Score (NPS), its different aggregation levels and drill-down capabilities that constitutes the bridge between benchmarking and network optimization.

Network Performance Score - QoE evaluation

Learn how the QoE of different service classes can be evaluated, what can be perceived by end users and how this perception impacts the QoE score on a common scale.

Network Performance Score - Demonstration of SmartAnalytics

The video demonstrates the NPS in SmartAnalytics with the detailed voice and data contributions to the overall score and how recommendations for actions can be derived to optimize the QoE perceived by end users.

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