Services : Director (m/f/d) Demand Management Support Services

Your tasks

• You will lead the Global Demand Management Department with focus on Contract Management, Sales and Operations Planning as well as Service Offer Management and Service Project Management
• More precisely, you will lead our Competence Center for Service Contract Management including the operative contract management at our Headquarters as well as the global governance for service contract processes
• It is your responsibility to lead our team of Service Project Leader to support the development of service products and ensure service-readiness for new service products
• You will furthermore support our service offer process and ensure coordinate the flow-down of contractual deliverables into our worldwide service operations team
• Additionally you are responsible for the steering of the global "Sales and Operations Planning" for support services as central tool for capacity and capability planning
• You / your team act as interface between Sales and Business on the one hand and our service operations team on the other hand
• Your responsibilities will include the continuous improvement and further development of the related service demand processes and roles

Your qualifications

• Degree in engineering, business administration, business informatics or a comparable field of study
• Leadership experience with international teams and strong experience in global service organisations (Matrix)
• Strong background in service contract management (operative and conceptual)
• Experience in solution design for services and its implementation into the service organisation
• Knowledge of offer/bid processes for services and the cascading of customers' requirements into the service organisation
• Experience with S&OP processes and planning cycles
• Good knowledge on performance metrics in demand management and project management methods (e.g. Earned Value Management)
• Business mindset, able to identify customer need and proactively build efficient service solutions
• Strategic foresight and international mindset
• Very good written and spoken German and English skills and willingness for travel (occasional)

Interested?

We are looking forward to receiving your application! Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn. Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.

Reference numbe: 7436
Recruiting Contact: Mr. Richard Jelend