Services : 2nd Level Support (m/f/d) Media Technology Products

Berlin, Hannover, Munich, Cambridge (Germany)
Entry level
Employment Type
Full-time, unlimited
Ref. Number

Your tasks

  • Responsibility for the technical requirements of our customers worldwide
  • Maintaining products / systems and the installation of new solutions at our customers site
  • Recording (via ticket system, phone/remotely or on-site), analyzing our customers enquiries and advising them.
  • Binding storage and video server solutions into complex network structures at our customers premises
  • Trouble shooting such things as management of users/permissions, network configuration or optimization (e.g. SMPTE-2110, Switches, Active Directory)
  • Proactive analysis, documentation and fixing of customers problems

Application tips

Watch the video and learn all about our application process:

  • Application
  • Interview
  • Contact persons

Your qualifications

  • Completed training/apprenticeship as IT specialist/system administrator/technician or a degree in computer science or similar
  • Practical experience in customer service and 2nd level support
  • Experience in installation, network configuration as well as maintenance and administration of systems
  • Proactive, structured, customer-focused way of working with a team-oriented and committed manner
  • Open to occasional on-call services
  • Very good knowledge of spoken and written English


We are looking forward to receiving your application! Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn or XING. Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity. | reference number: 1451 | Recruiting Contact: Hubertus Geislinger
With its leading solutions in the areas of Test & Measurement, Technology Systems and Networks & Cybersecurity, the Rohde & Schwarz technology group is one of the pioneers of a secure and connected world. Founded more than 85 years ago, the Group is a reliable partner for its customers from the private and public sectors around the globe.

Our offer

  • Health care

    Health care

  • 30 days of vacation

    30 days of vacation

  • Company doctor

    Company doctor

  • Family services

    Family services

  • Promoting innovation

    Promoting innovation

  • Marriage and birth benefit

    Marriage and birth benefit

  • Long-term & attractive work environment

    Long-term & attractive work environment

  • Special payments

    Special payments

  • Opportunities to work from home

    Opportunities to work from home

  • Flexible working hour models

    Flexible working hour models

  • Attractive compensation

    Attractive compensation

  • Training & continuing education

    Training & continuing education

  • Parking spaces

    Parking spaces

  • Occupational pension scheme

    Occupational pension scheme

  • Privately owned company

    Privately owned company

More information

who we are

Who we are