Order Processing

Order Processing : Customer Service Representative

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Your Rohde & Schwarz recruiting team is looking forward to receiving your application.

Info
Country
Columbia (MD), USA
Entry level
Young Professionals
Ref. Number
US-BWI-50892100-001
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Your tasks:

  • Maintain a thorough knowledge of department policies, service processes and product offerings
  • Professionally and accurately respond to customer inquiries by researching and utilizing company tools and resources
  • Process quotes, orders, RMAs and customer purchase orders. Respond to inquiries about the status of service orders
  • Troubleshoot orders and follow-up with customers about order status
  • Coordinate with customers, technical staff and service management to resolve issues with service jobs
  • Utilize analytical and problem solving skills to evaluate business processes and collaborate with team on continual improvement initiatives
  • Document processes and work instructions
  • Meet key performance indicator (KPI) objectives relevant to the department
  • Promote and maintain positive customer relations
Application process dummy

Your qualifications:

  • Must be self-motivated with a reputation for getting things done. The ability to work in a fast-paced, deadline-driven work environment. Must demonstrate integrity and accountability, be highly adaptable, resilient and view change as an opportunity
  • Must have excellent written and oral communication skills with keen attention to detail. Have an upbeat and enthusiastic attitude with strong interpersonal skills
  • Demonstrated passion for providing excellent customer service
  • BA/BS degree or equivalent
  • Proficiency in Microsoft Excel a plus
  • CRM software experience a plus
  • SAP or similar ERP software experience a plus

Our offer:

If this sounds like the job you‘ve been looking for, please email your resume to rsna.careers@rsa.rohde-schwarz.com and reference job number US-BWI-50892100-001. Rohde & Schwarz is an equal opportunity employer.
Rohde & Schwarz develops, produces and markets innovative products for test and measurement, broadcast and media, cybersecurity, secure communications and monitoring and network testing areas. Founded 85 years ago, the independent company has an extensive sales and service network in more than 70 countries. With regional offices in Maryland, Texas, California, and Oregon, we provide our customers in North America with extensive after- sales support, training, free technical support and close personal contact from our engineers out in the field.

More than just a job - what we offer

Development possibilities

Pushing beyond your limits

We want to achieve great things together. We never stand still. And neither will you. You will receive training tailored to your needs while working to deliver customized solutions. Assume responsibility for your project or your team to grow along with it – and grow beyond your limits.

work life balance

A healthy work/life balance

Together we will create a framework to match your drive and desire to make a difference. By adapting your working time to your personal needs, you maintain the sense of balance needed for maximum creativity and productivity. Your results will speak for themselves.

Ideas

Bringing ideas to life

We continually reassess long-established ways of looking at things in order to explore new directions. And we offer structures where you, too, can turn your ideas into reality. Along with joining existing initiatives, you will be encouraged to think outside the box and blaze new trails of your own. By doing so, you will keep us moving forward as a company – while advancing your own career. Join us in putting the spirit of innovation into action!

Health

Staying the course

We never lose sight of our goals. As an independent, privately owned company, we have succeeded in that approach for many years. This creates a sustainable and appealing working environment for our committed employees, including attractive compensation, a far-sighted pension plan and much more.

Health and the family

Health and the family

We are fully committed to supporting you and your family. This includes various packages to promote good health and healthy lifestyles, from sports programs to educational campaigns, to balance the needs and desires of all concerned.

Networking

Expert discussions among equals

We are a group of experts extending across every continent. This network is an endless source of knowledge and input for you. With your colleagues, you are more than the sum of the many parts. The result: collaboration and cooperation at the highest level.

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who we are

Who we are