Information Technology

Information Technology : Global Service Desk Support Executive

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Canice Goh

LinkedIn

Info
Country
Makati City, Philippines
Entry level
Professionals
Ref. Number
PH-MAK-50827983-001
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Your tasks:

  • Provide quick, responsive, high quality and consistent 1st level IT support and customer service to our internal customer according to the agreed Service Level Agreement
  • Respond to queries over multiple channels (e.g. phone, Skype messages, e-mail)
  • Walk customer through problem-solving process
  • Escalate issue to 2nd / 3rd support for assistance when problems are complex and beyond 1st level support
  • Maintain ongoing communication within the team and keep all stakeholders aware of relevant, known issues as well the steps being taken to resolve them
  • Follow up with customers to ensure issue has been resolved
  • Gain feedback from customers
  • Keep track and document all issues and resolutions accordingly
  • Ensure all documentation and SOPs are up-to-date
Application process dummy

Your qualifications:

  • Minimum Diploma in Information Technology / Computer Studies or relevant field of studies
  • At least 3 years of extensive remote end-user support and troubleshooting experience in Desktops & laptops, Windows Operating Systems, MS Office suite including Outlook, TCPIP Networking Tools, Lotus Notes Client
  • Preferably certified in ITIL foundation V3
  • Prior working experience in a small-medium enterprise or MNC with ServiceNow would be an advantage
  • Strong communication & interpersonal skills
  • Strong team player who is also able to work independently
  • Ability to work in Germany time zone (GMT+2) as this role is supporting users in Germany
  • Ability to speak / pick up German will be an added advantage

Our offer:

If this sounds like the job you‘ve been looking for, please apply online at Rohde & Schwarz (Philippines), Inc., Ms. Canice Goh, Human Resources, Ref. number: PH-MAK-50827983-001. If you have any questions, please contact our recruiting team: (+63) 2 8843 0114.
Rohde & Schwarz develops, produces and markets innovative products for test and measurement, broadcast and media, cybersecurity, secure communications and monitoring and network testing areas. Founded 85 years ago, the independent company has an extensive sales and service network in more than 70 countries. Rohde & Schwarz (Philippines), Inc. was established last July of 2003, Rohde & Schwarz (Philippines), Inc. has been consistently providing optimal solutions to the customers‘ technical needs, being a subsidiary of an independent manufacturer of electronic equipment and systems in Germany. Our name, Rohde & Schwarz, is synonymous with innovation, precision and quality. Lasting customer satisfaction is central to our activities. Our market share is maintained through ongoing innovation, high quality products, effective marketing and good after sales service support. Rohde & Schwarz perseveres to meet the fast-paced demands of Test & Measurement, Communications, Broadcasting, Radio Monitoring and Radiolocations in the Philippines. Rohde & Schwarz Service Center Philippines Inc. was established last November 21, 2007 to serve its local customers for the Calibration, Repair, and Commissioning Services and after sales support for Rohde & Schwarz products.

More than just a job - what we offer

Development possibilities

Pushing beyond your limits

We want to achieve great things together. We never stand still. And neither will you. You will receive training tailored to your needs while working to deliver customized solutions. Assume responsibility for your project or your team to grow along with it – and grow beyond your limits.

work life balance

A healthy work/life balance

Together we will create a framework to match your drive and desire to make a difference. By adapting your working time to your personal needs, you maintain the sense of balance needed for maximum creativity and productivity. Your results will speak for themselves.

Ideas

Bringing ideas to life

We continually reassess long-established ways of looking at things in order to explore new directions. And we offer structures where you, too, can turn your ideas into reality. Along with joining existing initiatives, you will be encouraged to think outside the box and blaze new trails of your own. By doing so, you will keep us moving forward as a company – while advancing your own career. Join us in putting the spirit of innovation into action!

Health

Staying the course

We never lose sight of our goals. As an independent, privately owned company, we have succeeded in that approach for many years. This creates a sustainable and appealing working environment for our committed employees, including attractive compensation, a far-sighted pension plan and much more.

Health and the family

Health and the family

We are fully committed to supporting you and your family. This includes various packages to promote good health and healthy lifestyles, from sports programs to educational campaigns, to balance the needs and desires of all concerned.

Networking

Expert discussions among equals

We are a group of experts extending across every continent. This network is an endless source of knowledge and input for you. With your colleagues, you are more than the sum of the many parts. The result: collaboration and cooperation at the highest level.

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who we are

Who we are