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Services : Support Engineer / Senior Support Engineer

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Canice Goh

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Info
Country
Singapore (Changi Business Park), Singapore
Entry level
Professionals
Ref. Number
SG-SIN-50877964-028
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Your tasks:

  • Assist sales organization during pre-sales activities, helping to demonstrate the business value of Mobile Network Testing (MNT) products and services through demo and trials
  • Visit customers to assess their product requirements and to gather information on potential sales and business opportunities
  • Monitor and perform market intelligence and analysis on evolving technologies and looking out for new ways of implementing our solutions
  • Support sales quotes, technical proposals and ordering process, making sure that deals are qualified properly, the products / solutions are deployable, supportable and the deals are profitable, in line with the company practices
  • Participate in major deals, handling new product launches and promotional activities like exhibitions, seminars, road shows, demonstrations
  • Responsible for making product and sales presentations to customers as well as to conduct trials for interested customers
  • Manage the successful delivery of projects to internal and external customers within time and budget. Provide training and after sales consultancy for customers during the maintenance and support period
  • Ensures that maintenance and support services are delivered in line with the quality standards and according to the customer’s contract and SLAs. Provide comprehensive customer support and consultation for customers
  • Build and maintain strong relationship with customers
  • Identify technical challenges and how to overcome them for customers
  • Being the expert in MNT products and providing technical guidance to regional subsidiaries on MNT product portfolio
  • Collaborate with R&D and Product Manager to resolve customer problems and to identify new product features
Application process dummy

Your qualifications:

  • University Degree in Electronics or Telecommunications Engineering or equivalent field of studies
  • At least 2 - 3 years of relevant operations experience in a related industry
  • RF and 5G technology network knowledge is a must
  • Strong technical skills in Mobile Network Optimization / Benchmark measurement fields
  • Strong technical skills in Base station installation / maintenance / interference hunting (handheld Spectrum Analyzer, Cable Analyzer)
  • Good market and competitor knowledge
  • Handset integration knowledge and MSSQL scripting will be an added advantage
  • Good communication and interpersonal skills
  • Willingness to travel frequently within Asia Pacific and occasional travel to Europe

Our offer:

If this sounds like the job you‘ve been looking for, please apply online. Rohde & Schwarz Regional Headquarters Singapore Pte Ltd., Ms. Canice Goh, Human Resources, Ref.Number SG-SIN-50877964-028, Phone +65 6307 0000.
Rohde & Schwarz develops, produces and markets innovative products for test and measurement, broadcast and media, cybersecurity, secure communications and monitoring and network testing areas. Founded 85 years ago, the independent company has an extensive sales and service network in more than 70 countries.Rohde & Schwarz Singapore is the competence centre in the heart of Asia for sales, systems & projects, service & repair, calibration; R&D and customer support. We aim to bring Rohde & Schwarz's technical competence one step closer to our customers in the region. Together with the Asian subsidiaries and agents the Regional Headquarters (Asia Pacific, Middle East, Africa) located in Singapore forms the integral part of the company's multi-cultural sales and distribution network to service our customers.

More than just a job - what we offer

Development possibilities

Pushing beyond your limits

We want to achieve great things together. We never stand still. And neither will you. You will receive training tailored to your needs while working to deliver customized solutions. Assume responsibility for your project or your team to grow along with it – and grow beyond your limits.

work life balance

A healthy work/life balance

Together we will create a framework to match your drive and desire to make a difference. By adapting your working time to your personal needs, you maintain the sense of balance needed for maximum creativity and productivity. Your results will speak for themselves.

Ideas

Bringing ideas to life

We continually reassess long-established ways of looking at things in order to explore new directions. And we offer structures where you, too, can turn your ideas into reality. Along with joining existing initiatives, you will be encouraged to think outside the box and blaze new trails of your own. By doing so, you will keep us moving forward as a company – while advancing your own career. Join us in putting the spirit of innovation into action!

Health

Staying the course

We never lose sight of our goals. As an independent, privately owned company, we have succeeded in that approach for many years. This creates a sustainable and appealing working environment for our committed employees, including attractive compensation, a far-sighted pension plan and much more.

Health and the family

Health and the family

We are fully committed to supporting you and your family. This includes various packages to promote good health and healthy lifestyles, from sports programs to educational campaigns, to balance the needs and desires of all concerned.

Networking

Expert discussions among equals

We are a group of experts extending across every continent. This network is an endless source of knowledge and input for you. With your colleagues, you are more than the sum of the many parts. The result: collaboration and cooperation at the highest level.

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who we are

Who we are