Information Technology

VCS Technical Support Senior Specialist

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Your Rohde & Schwarz recruiting team is looking forward to receiving your application.

Info

City/region: Bucharest (Romania)
Entry level: Professionals
Employment Type: Full-time, unlimited
Ref. Number: 16946

Are you ready to build the technology that powers a safer and more connected world? At Rohde & Schwarz, we don’t just follow tech trends - we set them. For over 90 years, we have been a global leader in test and measurement, secure communications, and RF technology. As a privately owned company, we think in generations, not just quarters, offering our engineers a unique blend of stability, autonomy, and cutting-edge innovation. Global Impact, Local Excellence In Romania, our story is one of rapid growth and specialized expertise. Based in our Pipera Headquarters, our team at Rohde & Schwarz is a center of excellence for telecommunications and mission-critical systems. We are currently expanding our Bucharest hub, offering you the chance to work on high-impact projects that reach global markets while being part of a vibrant, local engineering community. The Mission We are looking for a VCS Technical Support Senior Specialist to ensure the highest level of technical excellence and operational continuity for Rohde & Schwarz Topex clients operating in mission-critical environments. The role acts as a vital bridge between complex Romanian-engineered innovation and international client requirements, ensuring that every interaction reflects the quality and reliability of the Rohde & Schwarz brand.

Your tasks

What You Will Do:
Facilitate and lead technical discussions between the customer and the local support teams for complex issues related to VCS systems.
Collaborate closely with engineering teams, R&D and customers to diagnose root causes, ensure minimal downtime and restore optimal system functionality.
Prepare, analyze and maintain comprehensive reports focused on system performance, technical incident resolutions, root-cause analysis, and service level agreements (SLAs).
Utilize data visualization tools to provide technical insights and recommendations for process and system improvements.
Act as technical deputy to the Customer Support Manager, handling escalated technical customer inquiries, coordinating cross-functional technical teams, and managing day-to-day technical administrative tasks to support global operations.
Identify opportunities to enhance technical support processes and tools, implement efficiency measures, and contribute advanced technical content to the internal knowledge base.

Exciting insights into Rohde & Schwarz

Our colleagues provide insider information about:

Daily adventures and challenges
Our passionate team
The technologies behind the innovative projects and solutions

Your qualifications

What Makes You a Great Fit:
Higher education completed with a bachelor's degree or equivalent experience.
Minimum of 3 years of experience in leading a technical customer support or a similar team within the telecommunications or mission-critical communication systems industry.
Proven track record of operating effectively within multinational environments, demonstrating the cultural intelligence needed to navigate global organizational structures.
Hands-on experience with VCS or similar IP-based communication systems is highly desirable but not mandatory.
Demonstrated success in auditing, optimizing, or implementing new support workflows and operational processes to improve efficiency and service quality.
Advanced presentation and negotiation skills, with the ability to influence internal stakeholders and maintain professional authority when dealing with concise, "mission-critical" clients.
Expertise in networking (CCNA certification or higher strongly preferred) and Linux systems administration.

Interested?

We are looking forward to receiving your application! Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn.

We promote equal opportunities and welcome applications from people with and without disabilities. We offer an inclusive work environment where all individuals can develop their skills and talents regardless of gender, nationality, ethnic and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.

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Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.