Manufacturer service – a plus
Not only do we repair your equipment – we also increase its future operating safety and thus prevent possible failures. Using a sophisticated diagnostic system, we can check the compliance of your instrument or system component with specifications and detect and eliminate nonconformities at an early stage. Furthermore, we perform all required modifications 1) and updates. Only we as the manufacturer of the equipment can offer and reliably perform these extremely important services that are already included in our economical fixed price.
If it turns out that only little work and material are needed to eliminate the fault, you merely pay a mini fee instead of the standard price. If a minor repair becomes necessary, you will receive a 12-month service warranty on the repair work done. If you have also ordered calibration, you will receive a 12-month service warranty on the entire instrument 2).
Every Rohde & Schwarz standard price repair includes full calibration (ISO 17025 conformant) 3) at no extra cost.
How to order the standard price repair
Simply call your Rohde & Schwarz partner, who will quote you the fixed repair price immediately and explain the procedure to you. Your service partner is also available at any time to answer any other questions you may have.
1) Such modifications, e.g. precautionary component replacement, are performed as part of the continuous product improvement process and do not change the specifications or other product characteristics.
2) Applies to the repaired component if the system consists of several components, e.g. amplifier modules. Please see our General Conditions of Delivery and Service for more warranty information.
3) For equipment subject to calibration