Information Technology

Jira Cloud Administrator / Support Specialist (Mid-Level / Senior)

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Your Rohde & Schwarz recruiting team is looking forward to receiving your application.

Info

City/region: Bangalore (India)
Entry level: Professionals
Employment Type: Full-time, unlimited
Ref. Number: 3166

Tasks

Administer, configure, and maintain the Jira Cloud platform to ensure stability, scalability, and high performance.
Manage projects, workflows, issue types, screens, fields, schemes, and permissions across multiple teams and business units.Provide 2nd and 3rd level support for Jira-related incidents, service requests, and complex technical issues.
Troubleshoot platform and configuration issues, perform root cause analysis, and implement sustainable fixes.
Design and optimize Jira workflows, automation rules, and governance models to support agile and ITSM processes.
Collaborate with stakeholders to gather requirements and translate them into effective Jira configurations and solutions.
Support and optimize Jira Service Management (JSM) processes, including queues, SLAs, request types, and service catalogs.
Manage Atlassian Marketplace apps, including evaluation, installation, configuration, and lifecycle management.
Ensure proper user access management, roles, permissions, and integration with identity providers (e.g., SSO, SCIM, Azure AD/Entra ID, Okta).
Monitor system performance, usage metrics, and licensing to ensure optimal platform health and cost efficiency.
Support integrations with third-party systems using REST APIs, webhooks, and automation tools.
Participate in platform upgrades, feature rollouts, and adoption of new Jira Cloud capabilities.
Maintain clear and up-to-date documentation of configurations, processes, and best practices.
Conduct user training, onboarding sessions, and enablement workshops to improve adoption and efficiency.
Ensure compliance with security, audit, and governance requirements across the Jira environment.
Collaborate closely with Confluence and other Atlassian platform administrators to deliver integrated solutions.
Drive continuous improvement initiatives, focusing on automation, user experience, and process optimization.

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Qualifications

Bachelor's degree in Computer Science, Information Systems, Business Informatics, or a related field, or equivalent professional experience.
3-7+ years of experience administering and supporting Jira Cloud in a mid-sized to enterprise environment.Strong hands-on experience with Jira administration, including workflows, issue types, fields, schemes, permissions, and automation rules.
Solid experience with Jira Service Management (JSM), including SLAs, queues, request types, and service catalog configuration.
Proven experience in 2nd/3rd level application support and incident troubleshooting in complex environments.
Strong understanding of Atlassian Cloud architecture, governance, and security best practices.
Experience with Atlassian Marketplace apps and managing their lifecycle (evaluation, configuration, and maintenance).
Familiarity with identity and access management solutions (e.g., SSO, SCIM, Azure AD/Entra ID, Okta).
Experience using REST APIs, webhooks, and basic integration concepts in Atlassian environments.
Strong analytical and problem-solving skills with a structured and solution-oriented mindset.
Excellent communication skills in English (written and spoken).

Contact and further information

We welcome your application! Submissions are preferred online via the application portal. For questions, our chatbot Paul and the recruiting team are available at any time.

Rohde & Schwarz promotes equal opportunities and welcomes applications from people with and without disabilities. We offer an inclusive work environment where all individuals can develop their skills and talents regardless of gender, nationality, ethnic and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.

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At Rohde & Schwarz, we develop and produce solutions in the fields of Test & Measurement, Technology Systems, and Networks & Cybersecurity – driven by the vision of a safer and connected world. From software to final production, our more than 15,000 employees create products and systems that set global standards and enable technological sovereignty for industrial, regulatory, and government customers worldwide. Our headquarters, located in the heart of Munich, also serves as our main development site. In India the company is present as Rohde & Schwarz India Pvt. Ltd (RSINDIA) which is 100% owned subsidiary of Rohde & Schwarz GmbH & Co. KG, Germany, whose head office is located in New Delhi and branch offices in Bangalore, Hyderabad, Mumbai and Field presence at Ahmedabad, Chennai and Pune. With more than 10 channel partners situated at key industrial locations we serve across the country. Our emphasis is to provide outstanding sales, service and support to our customers. The company has invested sustainably to increase the local support capability as well as to provide a fully automated Calibration facility for most of the products sold. Rohde & Schwarz India has ISO 9001:2015 certified Quality Management Systems and ISO 17025 NABL Accreditation. The company continuously invests in training its service and sales personnel regularly to maintain a high level of technical competence in pre- and post-sales support and outstanding quality in services viz. Repairs, Calibration, Product support & Project management. Rohde & Schwarz India is a financially stable company rated by CRSIL as SME 1 for more than 5 years now. This rating is the highest in its category. Rohde & Schwarz India is committed to 100% customer satisfaction through innovative product offerings and outstanding support and services. Our comprehensive and continuously growing range of services are designed to provide customers with the highest level of quality and value throughout the life cycle of our products.