Services : Competence and Training Manager (m/f/d) – International Support & After Sales Service

Your tasks

• Identification of competencies relevant for the support service
• Development of a support service-specific competency model
• Implementation of a suitable method to evaluate competencies (tests, interviews, performance assessments, feedback from supervisors).
• Setup of a global accreditation program incl. auditing (-process)
• Monitoring and controlling of qualification reports in cooperation with local R&S entities.
• Integration of capability management into strategic HR processes (recruitment, planning, and development).
• Identification of training needs (based on competency management).
• Planning of training and development programs, including train-the-trainer programs, seminar design, and quality checks in cooperation with the R&S training academy.
• Evaluation and continuous improvement of training.
• Budget planning and controlling of training programs.

Your qualifications

• Bachelor or Master degree in business administration, engineering , human resources development, or a related field.
• Several years of experience in technical support or customer service in a technology-oriented company.
• Knowledge of developing competency models and applying competency evaluation methods.
• Experience in integrating competency management into strategy and personnel development.
• Expertise in identifying and analyzing training needs.
• Excellent communication skills and the ability to interact with different departments and management levels.
• Excellent English language skills (spoken and written).
• Strong analytical and problem-solving skills. - Well-structured work style and the ability to work in a fast-paced and rapidly changing environment.

Interested?

We are looking forward to receiving your application! Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn or XING.

Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.

Reference number: 8449

Recruiting contact: Sophia Schmitt