Question
I have installed the new UPV-B42 option in my UPV. The instrument does not recognize the option. What should I do?
The newly installed UPV-B42 option does not work. What could be wrong?
Answer
1. Check the firmware version. Version 2.4.0 or later is required.
2. If the installed version is earlier than version 2.0.0, you will need a special update disk. Please contact Rohde & Schwarz customer support at "CustomerSupport@Rohde-Schwarz.com"
3. If the firmware version is version 2.0.0 or later, but earlier than version 2.4.0, you should update to the latest version available on our internet page. Perform the update as described in the release notes and make sure that the matching "UPxCheckPreconditions" program is run and the appropriate Compass platform software is installed.
4. Install the UPV-B42 plug-in in the left slot (viewed from rear). Remove any other plug-ins (e.g. options B41 or B48). If this solves the problem, service can modify the hardware if two plug-ins need to be installed at the same time.
5. If you need to contact Rohde & Schwarz customer support, have the serial number of your UPV ready. The serial number is numerical, e.g. 123456, or alphanumerical with two additional letters (uppercase and/or lowercase).
