Service level agreements

Service level agreements

The range of available service products may vary in different regions and country-specific. For details, please get in touch with your local R&S contact.

Customized configuration at its best

Rohde & Schwarz Service level agreements

Benefit from flexible service concepts with no hidden costs. Concentrate on what matters: your core business. We do the rest. Our service level agreements extend from repair coverage to guaranteed solution times. To ensure the best possible reliability of your systems, we flexibly align our services to your specific requirements. To make configuration easier for you, we have three different predefined service levels.

Our service level agreements are just as individual as you. The components of some service levels may vary depending on the product concerned. Please contact us for more details.

SLA portfolio

Premium
Premium
  • Contractually agreed support and response times
  • Transparent cost planning
  • Up-to-date configuration
  • Repair service
  • Provision of loan equipment
Advanced
Advanced
  • Contractually agreed support and response times
  • Transparent cost planning
  • Up-to-date configuration
  • Repair service
Basic
Basic
  • Contractually agreed support and response times
  • Transparent cost planning
  • Up-to-date configuration

You define, we implement.

The mix and match approach of Rohde & Schwarz service level agreements.

Demands on systems and services can be just as individual as a fingerprint. No two are the same – and that's how it should be. Your individuality is your USP, which is why we emphasize it instead of resorting to predefined standard agreements. We would be pleased to learn more about your requirements and work with you to find the perfect SLA for you, based on our mix and match approach. Especially when an extremely high level of system reliability is required, our service level agreements pay off.

Flexible service that meets your requirements
24/7 problem reporting

Anytime and anywhere. We offer you problem reporting around the clock. Say goodbye to tedious waits on service hotlines.

 Manufacturer-independent maintenance
Calibration service

Periodic calibration is essential. No matter which of our calibration services you choose, you never run the risk of being out of tolerance.

Transparent and predictable operating costs
Repair service

We do everything possible to restrict your downtime to a minimum during a repair. Additionally secure yourself with contractually guaranteed turnaround times.

A strong partner at your side
Maintenance service

Your personal early warning system. Periodic maintenance minimizes the chance of unscheduled downtime.

Cross-product service offerings
Technical support

We are your competent partner for all technical matters, and we are pleased to provide you with solid advice and support.

Installation service
On-site support

Efficient and good for the environment. You benefit in many ways with our on-site support, because our experts come directly to you. Bothersome packing and transport risks are a thing of the past.

Hardware replacement service
Hardware replacement service

If hardware needs to be replaced, our service technicians handle the replacement process smoothly and efficiently.

Spare parts pool
Spare parts pool

Better one too many than one too few. Our spare parts pool ensures the quick availability of spare parts.

Error analysis with remote access
Error analysis with remote access

Thanks to secure remote access, we analyze errors immediately and directly. Work with our experts to track down causes.

System updates via remote access
System updates via remote access

Always stay up to date. We proactively perform system updates through secure remote access.

Software upgrades
Software upgrades

Requirements can change - easily adapt your software. Stay flexible with our upgrades.

Training
Training

Knowledge is power, which is why we offer tailored training modules for your service technicians.

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