Quality Management

Service Quality Manager - Columbia, MD

Apply now

Contatto

Your Rohde & Schwarz recruiting team is looking forward to receiving your application.

Info

Città/Regione: Columbia (Maryland) (USA)
Livello base: Manager
Employment Type: Full-time
Ref. Number: 17489

Recently named by Newsweek as one of the Best American Mid-Sized Workplaces in 2026, Rohde & Schwarz is seeking an experienced and highly motivated Service Quality Supervisor to lead the Quality function for the RSA Service Department. This role combines hands-on quality expertise with team leadership, serving as the critical link between our Service and Quality organizations to ensure operational excellence, regulatory compliance, and continuous improvement. The successful candidate will oversee quality assurance programs and corrective action processes while ensuring compliance with industry standards including ISO 9001, AS9100, and ISO/IEC 17025. This is an excellent opportunity for a quality professional who thrives in a collaborative, service-focused environment and is passionate about driving customer satisfaction, process excellence, and operational performance.

Your tasks

Lead the Service Quality function for the RSA Service Department as a small team leader / working supervisor, providing hands‑on quality support and directing assigned Quality staff.
Serve as the primary liaison between Service and Quality; partner with Service Management to design collaborative, operational solutions across TSO, SSO and CSO activities.
Oversee metrological traceability and competencies: verify that asset traceability processes are maintained, support the teams that perform calibrations and measurements, and ensure the Accredited Test List is kept current; serve as escalation point and backup resource for metrology activities.
Build and operate the Quality Assurance Program (QAP): define the program elements, implement Quality Control checks/inspections, perform certificate reviews and system (ZSSETUP) audits, run internal audits of service operations, and report QAP status to stakeholders.
Oversee proficiency testing: identify required tests, own test procedures and documentation, and manage proficiency program execution.
Oversee Out‑of‑Specification (OOS) analyses and corrective actions: ensure responsible teams perform root‑cause investigations using QM methods (e.g., 8‑D), review findings and corrective/preventive plans, and step in to lead material investigations when escalation or backup is required
Ensure operational compliance with global company guidelines and applicable standards (ISO 9001, AS9100, ISO/IEC 17025); help implement global requirements (e.g., PAD‑Ms) while meeting local needs.
Act as Quality Approver for assigned product families (e.g., Airborne Radios) and as the internal clarification point for quality requirements in POs, contracts and customer requirements.
Maintain document control from a quality perspective (policies, certificates, quality records) and produce statistical analyses, capability studies and KPI visualizations to drive continuous improvement
Prepare, facilitate and participate in audits (internal and external), quality workshops and operational training; serve as co‑auditor where required

Exciting insights into Rohde & Schwarz

Our colleagues provide insider information about:

Daily adventures and challenges
Our passionate team
The technologies behind the innovative projects and solutions

Your qualifications

Degree or formal technical qualification in engineering, metrology, quality management or equivalent; formal training or certification in metrology preferred.
Several years’ practical experience in quality management within a service environment, with demonstrable metrology experience (asset traceability, calibration/measurement systems).
Working knowledge of Service Operations (TSO, SSO, CSO) and experience acting between Service and Quality organizations.
Proven experience developing and running Quality Assurance Programs, internal auditing, certificate review and OOS investigations.
Strong knowledge of ISO 9001, AS9100 and ISO/IEC 17025 requirements and application in operations; experience implementing global quality guidelines and ensuring local compliance.
Leadership experience managing and developing small teams; excellent stakeholder management and cross‑functional collaboration skills.
Proficiency with quality tools and methods (8‑D, RCA, statistical process capability analysis) and with quality IT tools/systems (e.g., CAQ, C4C or equivalent).
Strong communication, moderation and training skills; able to present QAP results and lead quality workshops.
Customer‑focused, detail oriented, and able to interpret contractual quality requirements and translate them into operational controls.
To be considered, candidates must be located in the US and have valid US work authorization.

Interested?

We are looking forward to receiving your application!

The total compensation for this position is $90K-$120K. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills.

Rohde & Schwarz is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law.

Apply now

Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.