CERTIUM® SERVICE

Standardized and tailored services for CERTIUM® products

CERTIUM® SERVICE
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CERTIUM® SERVICE
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CERTIUM®SERVICE, application imageCERTIUM® SERVICE

Key facts

  • ATC specific services and solutions for critical infrastructure
  • Customer proximity through over 70 service locations worldwide 
  • Personal or remote support and training sessions with Rohde & Schwarz technical experts
  • Service from a single source. One trusted partner. Multitechnology
  • Compliance with both- national and international standards

Brief description

An extensive and constantly growing portfolio of services enable Rohde & Schwarz to provide tailored customer support throughout project lifecycles – from system design, project implementation, extensive acceptance testing and professional training up to long-term lifecycle support. Rohde & Schwarz provides customers with support 24 hours a day, 7 days a week, mostly in their local language from 70 service centers worldwide. The entire chain ensures years of smooth system operation.

Features & benefits

Integrated system implementation from a single source

Decades of experience and outstanding competence guarantee broad expertise for projects, products and systems at any operational level with professional services for CERTIUM® products 

With thousands successful projects around the globe, Rohde & Schwarz has a far-reaching repertoire of expertise. Starting with systems analysis and design, Rohde & Schwarz offers a wide-ranging repertoire of core activities that are available throughout the entire value creation cycle:

  • Site survey 
  • System engineering
  • Acceptance tests
  • Installation
  • Supervision

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Well structured project management 

Project management uses the well-defined and established Implementation of Customer Project (IoCP) guidelines

Rohde & Schwarz has defined an internal process for implementation of customer projects (IoCP) that provides professional, clear and structured guidelines for implementing every customer project. The process starts in the offer phase and follows the well defined steps of initialization, definition, provision, integration, verification, deployment and in-service transition.

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Professional training for efficient operation

Our Rohde & Schwarz experts have the best product knowledge

Whether online or on-site, CERTIUM® Service offers a range of different training options to help utilize your ATC system efficiently and effectively and best learn about the options, features and settings of the voice communications systems (VCS) and radio systems. In addition to online training for radio and VCS, factory training in Teisnach also offers an exciting opportunity to experience the devices up close in a realistic environment. Depending on your needs, standard or advanced packages are available.

  • VCS online training
  • Radio online training
  • Factory training - basic
  • Factory training - advanced
  • Additional presence day
  • Remote video training

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Long term maintenance and service throughout the entire lifecycle

Predefined service level agreements for CERTIUM® products that meet operational needs

To deliver the best support for your system operations, Rohde & Schwarz provides native, in-country, highly skilled support from technology experts throughout different levels of the company organization. To ensure secure and reliable operations, periodical software updates are a vital component of CERTIUM® Service. Other benefits include financial planning security. since Rohde & Schwarz will cover any repair costs. These services are harmonized within predefined SLA packages available for the entire CERTIUM® portfolio.

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Available options

General
Product
Description
Description

Standard service solutions for Air Traffic Control system 

R&S®Training  for CERTIUM® products, Application Image
Training
Description

Project management for CERTIUM® products
Project Management
Description

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General and legal information

Manufacturer's recommended retail price (MSRP). The price shown does not include VAT. Prices and offers are only intended for entrepreneurs and not for private end consumers.

Terms & Conditions of the Prize Draw 10 years Rohde & Schwarz oscilloscopes

1. The prize draw “10 years Rohde & Schwarz oscilloscopes” (herein referred to as “Draw”) is organized by Rohde & Schwarz GmbH & Co. KG, Mühldorfstraße 15, 81671 Munich, Germany, Tel. +49 89 41 29 0 (herein referred to as “R&S).

2. All participators can register to the draw during January 01, 2020 to December 31, 2020 with their name, company name and business e-mail.

3. Participation is free of charge and not dependent on the purchase of goods or services.

4. The draw is only open to legal entities and only the legal entities are able to win the prizes. An individual person is not allowed to participate on its own name and its own account but as a representative of a legal entity filing the participation form in the name of and on behalf of the legal entity.

5. The prizes to win are 1 of 10 R&S®RTB2000 within the time frame January 1, 2020 to December 31, 2020:

Prize: 1x R&S®RTB2000 Digital Oscilloscope

6. The draw takes place at Rohde & Schwarz headquarters, Muehldorstrasse 15, 81671 Munich. The winner of the prizes will be informed by e-mail within 5 (5) working days.

7. The authorized representative of the legal entity shall inform Rohde & Schwarz about the acceptance of the price. In case of the denial of the acceptance, or no answer within two (2) weeks, a new winner will be drawn. If no winner can be determined within four (4) weeks, the draw ends and the prize forfeit.

8. R&S’ employees and members of their families and also person being familiar with the process of the draw and members of their families are excluded from filling the participation form.

9. No cash equivalent or exchange of prizes is allowed. Prizes are non-transferable. All taxes, levies, duties, fees and other charges levied in the participant´s country shall be borne by the participant.

10. Personal data will be processed only for the purpose of this prize draw and deleted four (4) weeks after the draw, if not agreed otherwise.

11. Any Participant who does not comply with these Terms & Conditions may be disqualified by R&S from this Competition. In such cases, prizes can also be withdrawn retrospectively. In case a prize is withdrawn retrospectively due to the non-compliance with these Terms & Conditions, it shall be returned by the respective participant at his cost to R&S’ address mentioned under Nr.1 and a new winner will be drawn.

12. The participants cannot claim the prizes of this draw and no legal recourse is permitted in this respect.

13. The draw and any contractual relationship arising therefrom between R&S and the respective participant shall be governed by and construed in accordance with the laws of Germany, without any recourse to the conflict of laws. The courts of Munich, Germany, shall have exclusive jurisdiction in case of any disputes arising directly or indirectly from the participation in this Competition.