CERTIUM® SERVICE

Standardized and tailored services for CERTIUM® products

CERTIUM® SERVICE
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CERTIUM® SERVICE
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CERTIUM®SERVICE, application imageCERTIUM® SERVICE

Key facts

  • ATC specific services and solutions for critical infrastructure
  • Customer proximity through over 70 service locations worldwide 
  • Personal or remote support and training sessions with Rohde & Schwarz technical experts
  • Service from a single source. One trusted partner. Multitechnology
  • Compliance with both- national and international standards

Brief description

An extensive and constantly growing portfolio of services enable Rohde & Schwarz to provide tailored customer support throughout project lifecycles – from system design, project implementation, extensive acceptance testing and professional training up to long-term lifecycle support. Rohde & Schwarz provides customers with support 24 hours a day, 7 days a week, mostly in their local language from 70 service centers worldwide. The entire chain ensures years of smooth system operation.

Features & benefits

Integrated system implementation from a single source

Decades of experience and outstanding competence guarantee broad expertise for projects, products and systems at any operational level with professional services for CERTIUM® products 

With thousands successful projects around the globe, Rohde & Schwarz has a far-reaching repertoire of expertise. Starting with systems analysis and design, Rohde & Schwarz offers a wide-ranging repertoire of core activities that are available throughout the entire value creation cycle:

  • Site survey 
  • System engineering
  • Acceptance tests
  • Installation
  • Supervision

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Well structured project management 

Project management uses the well-defined and established Implementation of Customer Project (IoCP) guidelines

Rohde & Schwarz has defined an internal process for implementation of customer projects (IoCP) that provides professional, clear and structured guidelines for implementing every customer project. The process starts in the offer phase and follows the well defined steps of initialization, definition, provision, integration, verification, deployment and in-service transition.

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Professional training for efficient operation

Our Rohde & Schwarz experts have the best product knowledge

Whether online or on-site, CERTIUM® Service offers a range of different training options to help utilize your ATC system efficiently and effectively and best learn about the options, features and settings of the voice communications systems (VCS) and radio systems. In addition to online training for radio and VCS, factory training in Teisnach also offers an exciting opportunity to experience the devices up close in a realistic environment. Depending on your needs, standard or advanced packages are available.

  • VCS online training
  • Radio online training
  • Factory training - basic
  • Factory training - advanced
  • Additional presence day
  • Remote video training

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Long term maintenance and service throughout the entire lifecycle

Predefined service level agreements for CERTIUM® products that meet operational needs

To deliver the best support for your system operations, Rohde & Schwarz provides native, in-country, highly skilled support from technology experts throughout different levels of the company organization. To ensure secure and reliable operations, periodical software updates are a vital component of CERTIUM® Service. Other benefits include financial planning security. since Rohde & Schwarz will cover any repair costs. These services are harmonized within predefined SLA packages available for the entire CERTIUM® portfolio.

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Available options

General
Product
Description
Description

Standard service solutions for Air Traffic Control system 

R&S®Training for CERTIUM® products, application image
Training
Description

Project management for CERTIUM® products
Project Management
Description

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General and legal information

Manufacturer's recommended retail price (MSRP). The price shown does not include VAT. Prices and offers are only intended for entrepreneurs and not for private end consumers.

1. The prize draw “10 years Rohde & Schwarz oscilloscopes” (herein referred to as “Draw”) is organized by Rohde & Schwarz GmbH & Co. KG, Mühldorfstraße 15, 81671 Munich, Germany, Tel. +49 89 41 29 0 (herein referred to as “R&S).

2. Draw Period. This Draw begins January 01, 2020 to December 31, 2020. R&S reserves the right to change the end date of the Draw.

3. Participation. No purchase necessary. This Draw is limited to legal residents of the United States and Canada, age of 18 years or older, at the time of the submission. Employees of R&S, its affiliates, subsidiaries, distribution partners and agents, and immediate family members of each, are not eligible. Government agencies and institutions (including public universities), and their employees are not eligible to participate or receive prizes. This Draw is void where prohibited by law.

4. Entrance. Fill out the form above during the Draw Period and follow the instructions to complete and submit the form. Limit one entry per person. R&S, in its sole, reasonable discretion, reserves the right to disqualify any entries by persons determined to be tampering with or abusing any aspect of this Draw. An entrant must provide their name, address, and email address to be considered eligible.

5. Data Protection and Privacy Policy. An entrant must provide personal data such as name, address and email address to be considered eligible. This data will be used to make the necessary contact information available for purposes of notifying the winner. In addition to notification purposes, the data collected will be used for marketing purposes and the entrant agrees to allow R&S to contact them. The personal data that has been received from you and saved will not be sold by Rohde & Schwarz to third parties. It may, however, be necessary to disclose your personal data to Rohde & Schwarz service providers for business purposes, so that they can provide services for Rohde & Schwarz. The Rohde & Schwarz websites may contain links to other websites. This statement of privacy does not cover these other websites and Rohde & Schwarz cannot assume any responsibility whatsoever, neither for the privacy practices nor the content of these other websites. Further information regarding data protection and privacy can be found at: http://www.rohde-schwarz.us/en/general_information/statement-of-rivacy_101515.html.

6. Prize Description. There will be one (1) winner for each of one (1) of ten (10) R&S®RTB2000 Digital Oscilloscopes. R&S reserves the right to substitute a prize of equal or greater value in the event that the stated prize becomes unavailable. No cash equivalent or exchange is permitted. All federal, state and/or local income and other taxes or duties, if any, are the winner's sole responsibility.

7. Odds of Winning. The odds of winning this Draw depend on the number of eligible entries received.

8. Winners Selection. The draw takes place at Rohde & Schwarz headquarters, Muehldorstrasse 15, 81671 Munich.

9. Winner Notification. The winners of each of the prizes will be informed by e-mail within five (5) working days. The participant that is selected as winner of the prize shall inform Rohde & Schwarz about the acceptance of the price. In case of the denial of the acceptance, or no answer within two (2) weeks, a new winner will be drawn. If no winner can be determined within four (4) weeks, the draw ends and the prize forfeit.

10. Limitation of Liability. By entering, entrants release and hold harmless Rohde & Schwarz and its respective parents, subsidiaries, affiliates, directors, officers, employees and agents from any and all liability or any injuries, loss, or damage of any kind arising from or in connection with this Draw or with any prize awarded. No cash equivalent or exchange of prizes is allowed. Prizes are non-transferable. All taxes, levies, duties, fees and other charges levied in the participant´s country shall be borne by the participant.

11. Internet. If for any reason the Internet portion of the Draw is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of R&S or its third-party providers that corrupt or affect the administration, security, fairness, integrity or proper conduct of this Draw, R&S reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the Draw, and to disqualify any individual who tampers with the entry process.

R&S assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications-line failure, theft, or destruction or unauthorized access to, or alteration of, entries. R&S is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, or software, or for failure of any email or entry to be received by Rohde & Schwarz on account of technical problems or traffic congestion on the Internet or at any Web site, or any combination thereof, including any injury or damage to participant's or any other person's computer related to or resulting from participation or downloading any materials in this Draw.

12. General Conditions.

a. Entrants agree to abide by the terms of these official rules and by the decisions of R&S, which are final and binding on all matters pertaining to this Draw. Any Participant who does not comply with these Terms & Conditions may be disqualified by R&S from this Draw. In such cases, prizes can also be withdrawn retrospectively. In case a prize is withdrawn retrospectively due to the non-compliance with these Terms & Conditions, it shall be returned by the respective participant at his cost to R&S’ address mentioned under Nr.1 and a new winner will be drawn. The draw and any contractual relationship arising therefrom between R&S and the respective participant shall be governed by and construed in accordance with the laws of Germany, without any recourse to the conflict of laws. The courts of Munich, Germany, shall have exclusive jurisdiction in case of any disputes arising directly or indirectly from the participation in this Draw.

b. Income Taxes: A U.S. winner will need to supply to R&S their Social Security Number for a 1099 for the total value (Current estimate is approximately $1,540) to be issued. Any winner is solely responsible for any and all tax liability/responsibility for this. R&S is not responsible for any taxes or tax implications to or of the winner associated with Draw winnings.

13. Winner Information. For the names of the winners, send a self-addressed stamped envelope to Rohde & Schwarz USA, Inc. at 6821 Benjamin Franklin Drive, Columbia, MD 21046.

ATTN: Winner – Rohde & Schwarz’ 10 years Rohde & Schwarz oscilloscopes Draw. Requests received after January 1, 2021, will not be fulfilled.