Detect network and service instabilities instantly
Monitoring user experience and sending alerts immediately upon detecting network and service instabilities can drastically reduce the negative effect that network problems have on end-user applications.
When voice, data, video and messaging services fail to deliver the expected quality levels, network and service operations centers need to be notified instantly to take prompt action. This is particularly important in critical hotspots such as shopping malls, airports, commercial centers, train stations, highly populated areas, key commuting routes and public transport.
The ability to correlate such alerts with the impact on the quality of experience (QoE) for users is increasingly challenging due to the growing complexity of mobile networks:
- Constantly evolving technologies in multi-vendor environments
- Introduction of new technologies such as 5G NR, NB-IoT and LTE-M
- Continuous capacity expansions via multi-layer networks
- An increasing number of supported services and devices
To guarantee service continuity data must be collected in a controlled and systematic way. The real end-user perspective can be monitored only with commercially available phones and operator-specific settings.
The Smart platform
To avoid customer complaints and subscriber churn, network operators need solutions that provide immediate visibility of the service quality as perceived by the end user. Moreover, they need to be able to take action before end users notice an issue or are seriously affected by it. They can do this when failure notifications include the technical details necessary to troubleshoot problems and optimize performance at the network level.
The modular Smart platform offers particular testing components for network monitoring. These components can be easily configured for specific use cases and effectively tailored to meet customer needs. For more information, please refer to the product pages below or contact our sales experts via the contact form.
