Network operators’ technical and business challenges
Consumers expect consistent high quality performance and availability wherever, whenever and on whatever device they choose. In addition, it is now more challenging than ever to ensure an enjoyable, glitch-free viewing experience online—especially when streaming live. If audience turnout exceeds the network capacity, users can be shut out of a live video streaming event, incapable of accessing content and left with a negative impression of the network operator or service provider.
Even if your network is in best cases prepared to handle the demand, video performance can suffer as a result of network congestion, latency and packet loss, forcing your audience to disengage and pursue better video quality elsewhere. This leads at the end to the loss of customer’s base.
Although the importance of quality has been the subject of discussion within the industry for several years, MNOs and Content Providers committed to long-term success must now adopt a more disciplined approach toward delivery and measurement — the stakes are too high to ignore the links between video quality, viewer expectations, and business performance.