Key Facts
An extensive and constantly growing portfolio of services enable Rohde & Schwarz to provide tailored customer support throughout project lifecycles – from system design, project implementation, extensive acceptance testing and professional training up to long-term lifecycle support. Rohde & Schwarz provides customers with support 24 hours a day, 7 days a week, mostly in their local language from 70 service centers worldwide. The entire chain ensures years of smooth system operation.
Decades of experience and outstanding competence guarantee broad expertise for projects, products and systems at any operational level with professional services for CERTIUM products
With thousands successful projects around the globe, Rohde & Schwarz has a far-reaching repertoire of expertise. Starting with systems analysis and design, Rohde & Schwarz offers a wide-ranging repertoire of core activities that are available throughout the entire value creation cycle:
Project management uses the well-defined and established Implementation of Customer Project (IoCP) guidelines
Rohde & Schwarz has defined an internal process for implementation of customer projects (IoCP) that provides professional, clear and structured guidelines for carrying out every customer project. The process starts in the offer phase and follows the well defined steps of initialization, definition, provision, integration, verification, deployment and in-service transition.
Our Rohde & Schwarz experts have the best product knowledge
Whether online or on-site, CERTIUM Service offers a range of different training options to help utilize your ATC system efficiently and effectively and best learn about the options, features and settings of the voice communications systems (VCS) and radio systems. In addition to online training for radio and VCS, factory training in Teisnach also offers an exciting opportunity to experience the devices up close in a realistic environment. Depending on your needs, standard or advanced packages are available.
Predefined service level agreements for CERTIUM products that meet operational needs
To deliver the best support for your system operations, Rohde & Schwarz provides native, in-country, highly skilled support from technology experts throughout different levels of the company organization. To ensure secure and reliable operations, periodical software updates are a vital component of CERTIUM Service. Other benefits include financial planning security. since Rohde & Schwarz will cover any repair costs. These services are harmonized within predefined SLA packages available for the entire CERTIUM portfolio.
