Giovanna Branciforte HR Manager
For our Test Measurement team, we are looking for a highly motivated Inside Sales Engineer based in Madrid, with the task of supporting the Spanish Sales Team in sales operations tasks to optimize customer management. The candidate will act as a bridge between Account Managers/ Sales Engineers and the technical Service center.
Your tasks
- Support the overall service sales process: a) Prepare and submit to Customers on-demand service sales quotations. b) Creation and management of new material through Ticket management process. (GRPL / GTL Alignment) c) Support to the Automatic Lead Generation Initiative (Obsolescence management, Automatic contract renewals, Warranty extensions,…) d) Keep track of Customer equipment calibrations and repair jobs to keep the Sales team informed. e) Submit queries to the Service center regarding capacity, availability, escalations, etc. f) Customer service: provide information to Customer’s basic inquiries on the status of their equipment. g) Service Scalations
- Support to Channel Business Partners Management
- Lead Management: qualify Leads and assign them to Sales. May act as first Sales Lead contact.
- Conduct Customer satisfaction surveys
- Clean and maintain Customer database in the Company CRM
- Sales Reporting: Analyze sales metrics and handle pipeline / POS reporting, to measure sales performance.
- Support Customer events with Demo Units coordination
