Your Rohde & Schwarz recruiting team is looking forward to receiving your application.
Recently named by Newsweek as one of the Best American Mid-Sized Workplaces in 2026, Rohde & Schwarz is seeking a Solutions Engineer supporting advanced Test & Measurement systems. This role provides advanced technical support for complex RF and OTA test systems, drives ticket resolution, and works closely with field service, engineering, and customers to maximize system availability and customer satisfaction. The position is instrumental in scaling recurring service revenue while delivering an exceptional customer experience. This role can be based out of either Coppell, TX or Milpitas, CA and will require regular attendance in the office each week.
Your tasks
- - Provide advanced technical support for complex RF, OTA, and wireless test systems
- Own the technical ticket lifecycle from opening through resolution and closure
- Prioritize and manage support cases in accordance with SLA response and resolution commitments
- Perform advanced troubleshooting, diagnostics, and root cause analysis for hardware, software, and integrated systems
- Coordinate issue resolution with Field Service Engineers, Engineering, Product Divisions, and third-party suppliers
- Provide remote technical guidance to field personnel to reduce system downtime and unnecessary onsite visits
- Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles
- Identify recurring product or system issues and recommend corrective actions and service improvements
- Support preventive maintenance strategies and system health assessments
- Participate in customer technical reviews and continuous service improvement initiatives
- Support new SLA program implementation and ongoing service delivery processes
