Services : Service Lab Manager

Your tasks

• Oversee the daily service operations (REP/CAL, System Support) of the Singapore Service Centre and ensure timely support to local customers, subsidiaries’ service centers and sales offices
• Establish regional management for Service Operations in the ASEAN region: Center of Competence, governance and reporting regarding resources, performance and cost management
• Strengthen role of Singapore as regional Service Center
• Operational planning/forecast and setting of strategic goals and approaches in line with the Company’s vision and values
• Ensures systems and processes are compliant to the Company’s and Global Service Operations’ guidelines (in terms of external quality standards/norms, codes and legislation)
• Ensures solutions to customer meets both R&S and customer interest
• Ensure fulfillment and achievement of KPIs i.e. cost management, service turnaround time, customer satisfaction, audit results (by internal and external auditors) and other service related KPIs
• Ensure profitability with right service pricing, inventory management and optimum operational cost
• Disciplinary management of a technically competent, self-motivated and stable team
• Ensures that developmental resources and time are available and provided equitably to all employees
• Promotes communications and knowledge sharing across departmental boundaries as well as the service centers located in the region.
• Provides mentorship and leadership to peers on complex quality control and operational issues
• Development and management of the Asian Onsite Team
• Prepare management reports for HQ where necessary

Your qualifications

• Degree in Electronics or Communication Engineering or relevant field of studies
• At least 5 years’ experience in managing technical operations and leadership experience of managing a team of Service Engineers and the Service Administration Team
• Preferably has experience with ISO 17025 accreditation and quality audits
• Preferably has basic knowledge on Lean Methods
• Preferably has experience with test & measuring equipment and knowledge in measurement metrology
• Prior working knowledge with SAP
• Excellent planning, problem solving, organization, analytical and issue resolution skills
• Strong business and financial acumen
• Good communication & interpersonal skills
• Ability to build and maintain strong relationships with different level of internal and external stakeholders

Interested?