Service partner program expertise

Service partner program

The range of available service products may vary in different regions and country-specific. For details, please get in touch with your local R&S contact.

Maximum freedom & flexibility...

with the reasurane of a strong partner at your side

We give you freedom without leaving you on your own. Our service partner program allows you to integrate scheduled maintenance into your daily business as flexibly and conveniently as possible. Say goodbye to irritating downtime and enjoy your newly won independence.

Expertise to the power of two

A strong partnership

Take the short route to maximizing operational capability. Utilize the infrastructure of your own organization as well as the potential and expertise of your staff. Particularly with radiocommunications solutions, it may be crucial to your success to perform part of the maintenance work yourself. We're there when you need us – you can rely on that. Our service partner program offers various concepts, from the verification of device functionality to manufacturer-independent repair. To make it easier for you, we have three predifined levels. Together we find the right service concept for you, based on our mix & match approach.

O-level
O-level

You independently carry out built-in tests, device functionality verification, scheduled maintenance tasks and calibrations.

I-level
I-level

On top of the O-level competencies, you carry out error analyses and localizations, repairs, module replacement, temperatures tests and measurements.

D-level
D-level

Our D-level enables you to perform repairs down to module level. These tasks are performed by Rohde & Schwarz.

UCS-Compact
Recommended test system

R&S®UCS-Compact

Product-specific, you can also use the R&S®UCS-Light.

UCS-Base
Recommended test system

R&S®UCS-Base

Product-specific, you can also use the R&S®UCS-Compact.

UCS-Production
Recommended test system

R&S®UCS-Production

Mix & Match services

Test equipment
Test equipment

Our test equipment enables you to carry out maintenance tasks independently while meeting highest requirements for quality, convenience and cost-effectiveness.

Spare parts
Spare parts

A local pool of spare parts tailored to your requirements enables you to immediately perform preventive and corrective maintenance. This pool will be replenished when necessary.

Trainings
Trainings

Our modular training concepts enable yout to indepedently carry out services.

Documentation
Documentation

As our partner you will receive software updates and all maintenance-related documents.

24/7 Problem reporting
24/7 Problem reporting

Anytime and anywhere. We offer you problem reporting around the clock. Say goodbye to tedious waits on service hotlines.

Technical support
Technical support

We are your competent partner for all technical matters, and we are pleased to provide you with solid advice and support with contractually guaranteed turnaround times.

Software updates
Software updates

Stay up to date. We proactively perform updates for your test systems. Also with secure remote access if so desired.

Calibration service
Calibration service

Periodic calibration is essential. No matter which of our calibration services you choose, you never run the risk of being out of tolerance.

Repair service
Repair service

We do everything possible to reduce your downtime to a minimum during the repair. Additionally, secure yourself with contractually guaranteed turnaround times.

On-site support
On-site support

You benefit in many ways with our on-site support, because our experts come directly to you. Bothersome packing and transport risks are a thing of the past.

Error analysis
Error analysis with remote access

Thanks to secure remote access, we analyze errors immediately and directly. Work with our experts to track down causes.

Added value

Flexible service that meets your requirements

Enjoy maximum independence to plan the performance of service and maintenance work according to your needs. Reduce unnecessary downtime to a minimum.

Manufacturer-independent maintenance

You know your tasks and requirements best. Check, test or repair your equipment as needed, using your own resources, internal expertise and infrastructures.

Transparent and predictable operating costs

Always keep an eye on costs. Depending on your service partner agreement, you can carry out regular preventive and corrective maintenance on your devices as well as software updates on the test equipment on your own whenever you wish. This reduces the logistic effort and contributes to keeping lifecycle costs low.

A strong partner at your side

We believe in long-term, trusting partnership. Our experts are always there when you need them. We ensure competent support through Rohde & Schwarz subsidiaries or company headquarters (remote support). Our experts are of course familiar with the special hardware and software requirements in the air traffic control sector.

Cross-product service offerings

Did you know that the service partner program covers a variety of Rohde & Schwarz product families? For example:

  • R&S®M3XR software defined radio products
  • R&S®M3SR stationary/shipborne radios
  • R&S®M3TR tactical radios
  • R&S®Series 4200
Installation service

Installation and commissioning of your test system is an integral part of the service partner program. Our employees look after proper installation and assembly as well as checking functionality, so that orderly operating conditions can be assured.

Fast troubleshooting

Our service partners use the same test systems as Rohde & Schwarz. We are therefore able to reproduce any errors or problems on our reference system to help you solve the problem, quickly and competently.

Service notes

Rohde & Schwarz incorporates technical advances into its products and improves them throughout their entire lifecycle. As a service partner, we keep you always up to date. We proactively inform you of coming modifications and innovations for your test system.

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