Service Order Management

Your tasks

• In this position you will be responsible for pro-actively supporting our customers who require their Test Equipment assets to be calibrated, serviced or repaired through our Technical Services Group. The SOM team handle telephone, internet and face-to-face interactions directly with potential, new and existing customers. Ensuring clear communication with customers throughout the service lifecycle. You will manage in SAP all customer booking requests and enquiries, quotations, order management and invoicing. You will also liaise with various departments within the organisation and have daily co-operation with their counterparts throughout Europe.
• Verify accuracy of service requests, including part numbers, serial numbers, and service level agreements (SLAs).
• Receive, review, and process customer service orders for calibration, repair, and maintenance
• Act as the primary point of contact for customers regarding service order status, estimates, and turnaround times.
• Coordinate with customers, technical staff, and service management to resolve issues related to service jobs effectively.
• Provide timely updates to customers regarding the status of their service orders.
• Respond professionally and accurately to customer inquiries by researching and utilizing company tools and resources.
• Troubleshoot order-related issues and follow up with customers to keep them informed.
• Work closely with calibration and repair technicians, customer service teams, logistics, and sales to ensure smooth operations.
• Provide feedback to engineering and product teams regarding recurring service issues.
• Foster a collaborative environment by supporting team initiatives and process improvements.

Your qualifications

• Essential
• SAP ERP and CRM Experience
• Excellent customer service skills
• Confident handling customer and sales team enquiries & queries
• Strong attention to detail, with accurate data entry skills
• Pro active and a self-motivated attitude to work
• Professional communication skills both written and spoken
• Minimum of one year of customer service or administrative experience
• Ability to work in a collaborative manner both within the team and with other departments Desirable
• Worked within a technical service department
• Familiarity with managing basic service orders or related tasks
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).

Interested?

We look forward to receiving your application. If you have any questions about the role or the recruitment process, please feel free to contact your recruitment contact.

We are committed to providing equal opportunities and welcome applications from everyone, including people with disabilities. We are dedicated to creating an inclusive working environment where everyone can develop their skills and reach their potential, regardless of gender, nationality, ethnic or social background, religion or belief, age, sexual orientation, gender identity or any other characteristic.

If this vacancy is still advertised on our careers page, we are continuing to accept applications.