Services : Junior Service Engineer

Your tasks

• • Repair of T&M instruments. • Updated with latest skills and Technology to improve technical competence and take up challenges • Ensuring on time repair / calibration of customer devices to meet Service KPI (Key Performance Indicator) • Interface with customers, attend to their enquiry, support customers remotely for minor issues • Daily update of ERP system to be in line with service process • Ensuring timely placement of order for necessary Spare Parts to meet the service Turn Around Time and On Time Delivery targets • Update Service Manager on daily activities and ensure necessary actions are taken for escalated cases • Comply with regular feedback from Service Manager, for corrective actions and improvements on feedback • Complete the webinars and mandatory web training on company policies on time • Attend the webinars and mandatory technical web training on specific products to encourage self-study and get self-motivated • Work in coordination with all team members and contribute to team output • To work with finance, admin and spare part handling team for on time settlements to avoid any delay • Updating/ schedule the service notifications on weekly basis for necessary corrective & preventive actions. • Timely submission of weekly time sheet to Service Manager • Onsite repair support at customer location and AMC related support activities at customer premises • Provide necessary technical information to CSR to update customers regularly • Take proactive actions as and when necessary to avoid customer escalations • Work with other departments and collaborate for a multi support work culture • Share knowledge by conducting regular technical knowledge sharing activities for a win-win situation • Contribute to Internal and External audits viz ISO 9001 and ISO 17025 audit • Bring ideas for improvement in System or Process to the knowledge of Service Manager • Weekly update on various tasks and take necessary actions based on feedback / suggestions
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Your qualifications

• • Bachelor of Engineering (B.E / B Tech) with Electronics and Communication Discipline with 4-5 years of experience in Repair and Calibration Industry or experience in RF and MW service support industry • Diploma with Electronics and Communication Discipline with 6-7 years of experience in Repair and Calibration Industry or experience in RF and MW service support industry • Analytical problem-solving ability in fault finding and diagnostics • Knowledge on RF and MW Basics, RF Power Measurements, basic knowledge on wireless technologies viz GSM, LTE, 4G & 5G • Experience in handling Test and Measurement devices in RF and MW Industry • Hands on experience with troubleshooting and repair of Spectrum Analyzers, Signal Generators and Vector Signal Generators etc. • Technical skills and knowledge to analyze the calibration result and take necessary action on repair / diagnoses of the device • SAP working Knowledge/ Proficient in Microsoft Office applications • Preferably knowledge on ISO 9001:2015 and ISO17025 accreditation • Pleasing personality, team player, good to handle customer relations • Stellar organizational and communication skills with proven experience in preparing and presenting information to senior management. • High sense of urgency, responsibility and drive for excellence. • Skilled in MS Tools (like Word, PowerPoint and Excel) are essential. • Inter personal & inter departmental skills, result-oriented, a go getter • High personal integrity, self - driven and ownership attitude. • Excellent written and oral communication, interpersonal, problem-solving, presentation, and organizational skills.

Interested?